Frequently asked questions

Although we want to be as inclusive as possible and do not have age restrictions on who can wear our jewellery, we do require parental consent for anyone under the age of 14 and to ensure that the parent knows at what point the jewellery will need to be removed as the child grows out of it. For anyone under the age of 14 only bracelets, anklets, hand jewellery and foot jewellery can be made. We do not offer permanent body jewellery or necklaces for anyone under the age of 14.

We understand that not everyone will want or even be able to wear a piece of permanent jewellery depending upon your lifestyle and career. However, you may still want to enjoy the experience of having a piece of jewellery made for you and with your friends and loved ones. So, we can still offer you the same experience but we can incorporate a clasp for you so your jewellery can be removed as and when you need it to be.

The time it takes, depends on what you choose to have made. A bracelet appointment can be as short as a 5 minute appointment, whereas a piece of hand jewellery could take between 40-60 minutes. If you have any concerns about time please discuss this when making you’re booking.

Gold filled is crafted from both a layer of real gold, and a cheaper base metal. Whilst not solid gold, the layer of gold sheet is real gold most frequently 14 karat. For a piece to be classed as gold filled 1/20 of its weight needs to be made from real gold

If your jewellery breaks due to an application fault in the first year of wear please come back to us and we will fix or replace it for you. Depending upon the chain that you chose will depend on how many times we can do this before we may need to replace the chain. If you find that it breaks because of catching it accidentally or through wear and tear please still get in touch and we shall to do our best to help you resolve the problem.

If you have chosen the 14k solid gold chains and charms they will never tarnish as they solid gold. However if you opted for the gold filled option, this will eventually reduce in colour over time. The speed at which this happens will depends upon your after care and how you treat it. By learning how to clean and care for your gold jewellery correctly, you can help to prolong tarnishing happening to your gold filled pieces. The only way to ensure that your jewellery doesn’t tarnish at all is to buy solid gold jewellery.

If your jewellery breaks due to an application fault in the first year of wear, please come back to us and we will fix or replace it for you. Depending upon the chain that you chose will depend on how many times we can do this before we may need to replace the chain. If you find that it breaks because of catching it accidentally or through wear and tear please still get in touch and we shall to do our best to help you resolve the problem.

One of the best ways to prolong the life of your gold filled jewellery is to make sure you avoid leaving topical substances such as salt from the sea and sweat, perfume, hair spray, hand and body lotion or cleaning products on your jewellery. This can be done by keeping your jewellery clean by rinsing with water and gently wiping your gold filled jewellery with a jewellery polishing cloth (which is provided in your aftercare kit), or a non scratch cloth now and again will help keep its shine. Please only brush your jewellery with the interdental brushes sparingly when product is stuck in the chain, as too much can encourage the metal to wear down.

Absolutely not, the laser welding happens on the metal only of your jewellery only. We use protection between the jewellery and on your skin when welding anyway to ensure there is absolutely no chance of anything happening.

You can either book a private appointment to come into our discreet studio in Notting Hill, London. Or we can come to your event whether that be at your home or at a venue. You can also find at various fairs and trade shows.

Any of your permanent jewellery can be removed by, ideally, cutting the jump ring with a pair scissors. If you cut the jump ring and you’d like to have your piece re-welded, then you will only require a new jump ring there will be no damage done to your piece of jewellery. However, with some chains you can only cut the chain to remove it. Your technician will explain this in your appointment.

Yes absolutely, if when removing your permanent jewellery please make sure to cut the jump ring and then your piece will remain intact and can be easily re-welded.

If your current chain is long enough, then yes. For example, an anklet can be turned into a bracelet but not the other way round. Or a necklace can be turned into an anklet but not the other way round.

Absolutely, just bring in your existing piece of jewellery and we will remove your clasp and weld it together for you.

Absolutely, just bring it in and we can help you create you a new piece of jewellery incorporating your existing charm or connecter.

Absolutely, just bring it in and we can attach one for you.